Condensed Appeals & Grievance Guidance

What do the changes really mean?

As part of an initiative to streamline the appeals and grievance process, CMS has merged Chapter 13 and Chapter 18 into one Part C & D appeals guidance document.

The combining of these chapters will better align Part C and Part D appeals policy, identify differences between the two, provide an unambiguous interpretation of current policy, and update guidance based on the latest Part C and D 2019 regulation. CMS has also clarified expectations about the required documentation by health plans and its communication with their members.

Webinar Details


Topic: Condensed Appeals & Grievance Guidance
Date: Wednesday, May 15th, 2019

Have a question? Please contact Stephanie Donahue or Brenda Wade


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stephanieStephanie Donahue
Senior Manager, Compliance Solutions
Inovaare Corporation
brendaBrenda Wade
Chief Compliance Officer
Inovaare Corporation

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