member operations / CALL LOG UNIVERSE MANAGER
Effortlessly manage call logs with precision
Streamline the collection, management, and reporting of call log data with a powerful tool, designed for healthcare payers.
Key value & Benefits
Optimize your member support operations
By automating key processes and ensuring compliance, this tool not only simplifies audit preparation but also enhances operational efficiency and accuracy. Discover the tangible value and benefits it brings to your organization.
By automating and organizing call logs, the Call Log Universe Manager enhances satisfaction, boosts productivity, ensures compliance, and provides actionable insights to drive informed decisions.Â
satisfaction
efficiency
issues
making
This robust solution seamlessly integrates with your existing workflows to provide unparalleled accuracy, compliance, and efficiency. Discover some advanced features and transformative benefits designed to elevate your operations.Â
Flexible
deployment
Use as a standalone solution or fully integrate with Inovaare’s CRM & A&G products.
Automated case
routing
Automatically route cases to the appropriate department for prompt resolution.
NLP-enhanced
case scrubbing
The integrated Scrubber performs NLP on the description field, ensuring the right cases remain in Customer Service.
Audit data
monitoring
Monitor and view audit data in real-time to ensure ongoing compliance and operational efficiency.
Key features
Automate identification of misclassified & non-compliant cases
No more hidden cases, no more manual efforts to find cases which should be in other departments. Quick identification and reassignment of cases to other departments.Â
AUTOMATED SUPPORT
Automate member support by organizing call logs
Automate the organization of call logs for seamless member support, reducing manual efforts and ensuring consistent documentation.
INTELLIGENT SCRUBBING
Ensure precision with rule-based scrubbing
Scrub call logs using configurable compliance rules built into the tool, ensuring accurate and compliant handling of all interactions.
COMPLIANCE MONITORING
Identify and address issues before they go out of hand
Identify hidden issues within call logs to maintain compliance and address concerns promptly, preventing compliance breaches with proactive monitoring.Â
REPORTING
Generate regulatory reports in just one click
Generate comprehensive regulatory call log reports in a single click, saving time and effort, and simplifying reporting with automated tools.Â
Related prodcuts
Enhance your member service operations with complementary solutions
Discover additional tools in the Inovaare Member Experience Suite that work seamlessly with Call Log Management & Scrubber to create an efficient and member-centric operational ecosystem.Â
Member Portal
Provide members with a secure portal with 24/7 access to their health information, benefits, and service requests to boost member satisfaction and engagement.Â
A&G Management
Automate case management to expedite resolutions and ensure compliance, enhancing member support and satisfaction. Â
Complaints Tracking Module (CTM)
Streamline complaint tracking and resolution with advanced monitoring tools to ensure compliance and improve member satisfaction. Â
Member360
Unify fragmented data into a 360-degree view of your members, enabling smarter decision-making and streamlined operations. Â