From Go-Live to Ongoing Operations
- HITRUST Certified
- ISO 27001
- HIPAA Compliant
Implementation
Workflow setup, data migration, system integration
Configuration
CMS logic, workflow rules, role-based access
Training
Role-based onboarding, admin certification
Ongoing Support
Dedicated CSM, SLA-backed response times
What We Deliver
What the services team delivers
Implementation
Your deployment gets a dedicated project manager, a data migration plan, and tested integration with your existing claims and reporting systems.
- Dedicated project manager
- Data migration and validation
- System integration testing
- Go-live readiness review
Configuration
CMS compliance logic, workflow rules, templates, and role-based access controls configured to your lines of business and organizational structure.
- CMS audit logic pre-built
- Workflow rule configuration
- Role-based access setup
- Low-code customization
Training & Enablement
Training tracks built for compliance staff, operations, and system admins. A mix of live sessions and recorded walkthroughs your team can revisit later.
- Role-based onboarding tracks
- Admin certification program
- Recorded sessions on demand
- Knowledge base access
Ongoing Support
A named CSM who stays with your account, ticketed support with defined response times, and quarterly check-ins on usage and upcoming CMS changes.
- Dedicated CSM
- SLA-backed response times
- Quarterly business reviews
- Regulatory update briefings
How It Works
Implementation process
Discovery
Map current workflows, integration points, data sources, and compliance requirements. Define project scope and success criteria.
Configure
Set up CMS logic, workflow rules, templates, and role-based access. Migrate data and connect to existing systems.
Validate
Run integration tests, user acceptance testing, and parallel operations. Resolve findings before go-live.
Go-Live & Stabilize
Production cutover with dedicated support. Monitor performance, address issues, and transition to ongoing operations.
Included With Every Engagement
One standard of support for every client
Named customer success manager
A dedicated CSM who knows your plan, your workflows, and your compliance priorities. Not a rotating help desk.
SLA-backed support
Ticketed issue resolution with defined response times. Critical issues get priority handling during business hours.
Knowledge base and documentation
Self-service portal with product documentation, how-to guides, and recorded training sessions available around the clock.
CMS regulatory update briefings
When CMS publishes new rules or audit protocol changes, your team gets notified and briefed on what it means for your configuration.
Quarterly business reviews
Your CSM reviews platform usage, open items, and upcoming regulatory changes with your team every quarter.
Configuration change assistance
Need to adjust workflows, add a new LOB, or update templates? Your CSM coordinates changes without a separate SOW.
Why Inovaare Services
Built for healthcare compliance from day one
CMS logic ships pre-built
Part C/D audit protocols, HPMS reporting templates, and regulatory workflows are already configured. Your team adds plan-specific rules on top.
No multi-year implementation projects
Generic GRC platforms take 12-18 months to customize for health plans. Inovaare deploys in weeks because the compliance logic already exists.
People who know payer compliance
Your implementation and support team has worked inside health plan compliance and operations departments. They speak your language.