Member Experience / Member Portal
Empowering members with seamless access – anytime, anywhere
Empower members with secure, 24/7 access to their health data and services through a user-friendly interface, boosting satisfaction and engagement.
Value & Benefits
Technology that transforms your member engagement
The Member Portal seamlessly integrates with your existing systems to provide a comprehensive view of member information. The intuitive design and personalized experience make it easy for members to find what they need and stay engaged with their healthcare journey.
Empower members with seamless access to their health data and services, driving higher engagement and satisfaction scores.Â
Engagement metrics
Member satisfaction scores
Processing of member requests
Administrative workload
Enhance member engagement and satisfaction by offering your members seamless, secure access to health data and services.
Self-service portal
access
Enable members to perform essential tasks, like updating personal information at their convenience.
Enhanced
communication
Offer a centralized communication hub where members can receive important notifications and updates, for better-informed members.
Improved member engagement
Provide a user-friendly platform where members can access their health information and manage their accounts effortlessly.
Lower administrative workload
Empower members to handle routine inquiries and tasks on their own, your team can focus on more complex member needs.
Key features
Engage, inform, and empower your members
Powerful features that transform member experiences and streamline healthcare management.
Health data
Members’ health data at their fingertips
Help members stay connected to their health information round-the-clock. Access health records, benefits, and service requests whenever they need them.Â
Data privacy
Protect member privacy, stay secure and compliant
Ensure member data is safe with top-tier security measures. Enjoy peace of mind knowing your member information is protected and compliant with industry standards.Â
Self-service tools
Empower members with self-service tools
Empower members to manage appointments, renew ID cards, update personal information, raise an appeal and more. Take control with user-friendly tools designed for convenience.Â
Enhanced experience
Tailor to your needs for a personalized experience
Allow members to customize their portal view to reflect their preferences. Stay informed with a portal that adapts to your and your members’ unique needs.
Related products
Enable additional capabilities
Member Experience
Health Plan Marketing CRM
Member Experience
Health Plan Services CRM
Manage service requests, issues, and outreach programs efficiently to boost member satisfaction and retention.
Member Experience
Call Log Scrubber
Scrub CRM data to identify cases that need to be expedited and transferred to the health plan’s Appeals and Grievances Department.
Member Experience
Member360
Member Experience
A&G Management
Streamline and automate the handling of member grievances and appeals, ensuring quick and compliant resolutions that boost member trust and loyalty.
Member Experience
A&G Universe Generator
Automate the formatting of appeal and grievance universes with a single click, saving time and reducing manual errors.
Member Experience
Potential Quality Issues (PQI)
Equip your health plans with the tools to proactively identify, manage, and resolve quality issues before they escalate.