Streamlining Vendor Proposal Management Process
The Challenge
A leading Virginia-based health plan faced significant operational inefficiencies in its vendor proposal management process. With no automation in place, manual workflows led to delays, excessive resource use, and lost business opportunities, hindering both payer operations and partner engagement.
Key challenges included:
- An average proposal review cycle of 45–60 business days, delaying decisions and execution
- Over 30 hours of manual effort per proposal spent by compliance and operations teams
- 15%–20% of proposals required rework, due to inconsistent tracking and lack of process standardization
- Delays resulted in the loss of 10%–15% of potential vendor partnerships annually
The health plan needed a solution to accelerate workflows, reduce errors, and scale its vendor proposal process, prompting the adoption of Inovaare’s payer low-code automation platform.
The Solution
To address these challenges, the health plan leveraged Inovaare’s HIPAA-compliant, HITRUST-certified, AI-powered platform, featuring low-code automation tailored for payers. Collaborating with Inovaare’s technical architects, business users were able to design, configure, and deploy a custom vendor proposal management app in record time, without depending on overburdened IT teams.
The solution directly aligned with the plan’s operational goals and compliance needs by offering:
- A centralized, user-friendly interface for seamless submission, review, and approval of vendor proposals
- End-to-end automation that eliminated manual workflows and reduced turnaround times
- Real-time tracking dashboards for full process visibility, enabling teams to detect bottlenecks and act immediately
- Automated notifications and stakeholder alerts, keeping decision-makers informed and aligned at every step
- A scalable and secure framework built on a low-code platform for healthcare payers, designed to support future process expansion
By combining speed, flexibility, and regulatory compliance, Inovaare’s platform helped the health plan modernize its vendor review process and significantly improve operational efficiency.
Implementation Cost
- Traditional Approach: $50,000 (Development, IT resources, and project management)
- Inovaare’s Platform: $5,000 (Licensing and minimal customization)
Implementation Time
- Traditional Approach: 60 days (Manual development and IT involvement)
- Inovaare’s Platform: Less than 3 days (No-code development by business users)
Outcomes
By adopting Inovaare’s payer low-code automation platform, the health plan transformed its vendor proposal management process into a streamlined, scalable, and fully compliant workflow. What once required weeks of coordination and manual tracking was replaced with an intuitive, self-service solution owned by business users, empowering teams to work faster, smarter, and with greater confidence in audit readiness.
Key outcomes included:
- Implementation time reduced to just 8–10 days, enabling rapid rollout and value realization
- Manual effort cut by 65%, saving more than 20 hours per proposal
- Centralized, automated workflows eliminated communication breakdowns and cut rework by 90%
- Built-in audit trails and compliance validations ensured 100% adherence to CMS and internal regulatory requirements
- Citizen developers successfully built and maintained the application, removing IT bottlenecks and increasing agility across departments
The project showcased what’s possible when healthcare payers empower business teams with secure, low-code tools purpose-built for operational automation and compliance.
“The Inovaare platform has helped us turn around a lot of things, some of which we never imagined. What once took weeks of manual effort is now streamlined into a seamless, transparent process. The customized app enabled our team to collaborate efficiently, reduce approval timelines, and focus on strategic decisions rather than administrative tasks. It’s been transformative for our operations.”
Director of Operations