The 5 pillars of a continuous audit readiness framework for health plans
A continuous audit readiness framework is not a technology purchase, a new team structure, or an expanded budget. It is […]
Mock audits for health plans: why once a year is not enough
A mock audit for a health plan should work as a diagnostic tool — not a final exam. Yet in
Why CMS program audit readiness breaks — even when your team is good
CMS program audit readiness fails in most health plans for the same structural reason. It is not built as an
Provider Dispute Intake: Get This Right and Everything Else Follows
A Morning That Looked Routinee How a routine provider dispute becomes an SLA crisis A provider’s billing coordinator calls your
The 5-Stage Delegation Oversight Framework We Believe CMS Expects — and Where Most Plans Fall Short
In our experience, CMS doesn’t just audit what your delegated entities do. It audits how you oversee them. Here’s a
The Health Plan Leader’s Buyer’s Guide to A&G Intake Automation Platforms
You’ve decided manual A&G intake is no longer sustainable. Now you’re evaluating platforms. This guide gives you the 8 capabilities
Your Spreadsheet Isn’t a Delegation Oversight Program. CMS Knows the Difference.
Health plans that manage FDR oversight in Excel and email have a documentation problem they won’t discover until it’s too
What “Compliance-Safe” AI Actually Means for CMS-Regulated A&G Operations
Health plan CIOs and compliance leaders have legitimate concerns about deploying AI in appeals and grievances workflows. “Autonomous agents” and
CMS Just Named Delegation Oversight a Top Audit Finding. Is Your Plan Ready?
CMS’s 2024 Program Audit Report explicitly flagged FDR oversight failures as a recurring deficiency across Medicare Advantage plans. With CMS
Your A&G Intake Bottleneck Is Costing You Good Staff and CMS Timeliness Compliance — All at the Same Time
Appeals and grievances volumes are rising across Medicare Advantage. Staff who process them are burning out and leaving. CMS is